Returns & Refunds

If you have a genuine reason for wanting to return your item, please email returns@cameraland.co.uk in the first instance, or call 02920 383170 explaining the reasons why the item is to be returned. Your item must be returned unused with any box seals unbroken and in the original packaging in the condition as supplied, not in any way soiled or damaged within 14 days of receipt. You must pay for the cost of the return, it should be sent by recorded delivery or special delivery fully insured and you should keep your receipt as proof of postage.

Returning NEW Equipment

Cameraland do not accept any liability/responsibility in the choice of the equipment you have ordered, if you require assistance we are more than happy to give advice and recommendations either in our premises or by phone 029 20383170 or email info@cameraland .co.uk

You have the right to cancel your new purchase within 14 days of receiving the equipment, sent to a UK address. if you wish to cancel any contract we require a written ‘cancellation note’ within this 14 day period, stating your name, address, contact telephone number, receipt number, description of goods and reason for cancellation.

In the case of a cancellation you must arrange to return the equipment to us at your expense, include the original sales receipt and a copy of the ‘cancellation note’ with the equipment, upon receiving the returned equipment it will either be checked by ourselves or the manufacturers and refunded providing it is received in same condition NEW and unused.

Refunds will be done within 14 days of receipt of the cancellation notice and return of the goods, if the equipment and packaging is not received back in new condition as supplied then charges and a restocking fee may be applied.

We will not accept any memory cards, software or manufacturer sealed equipment back if open for a refund if the original sealed packaging has been opened, these will only be replaced if found to be faulty.

Returning USED Equipment

All USED equipment is checked by us prior to being offered for sale and if found to be faulty is either repaired before being advertised or is sold without a warranty.

Items sold without a warranty will be labelled as such, and any fault will be detailed; an item may be sold without a warranty if parts are no longer available to affect a repair should a fault occur after purchase. Items sold without a warranty may be returned within 15 days of receipt if deemed unsuitable; this applies to items sent to a UK address. This does not affect the consumer’s statutory rights under UK law.

All USED equipment purchased by mail-order and sent to a UK address, will be supplied on a 15 day condition approval period (from receipt of the item), in order for you to confirm that it is in the condition as advertised, this approval period is not a trial period and we will not accept equipment returned and treated in this manner.

All equipment returned within this period must be accompanied with the proof of purchase and a letter stating why you have returned the equipment. Cameraland reserves the right to charge for items received back which are incomplete or which have received damage subsequent to being dispatched by us.

Any equipment received back faulty outside the 14 day approval period is automatically treated as a repair under warranty

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