If you have a genuine reason for wanting to return your item, please email firstname.lastname@example.org in the first instance, or call 02920 383170 explaining the reasons why the item is to be returned. Your item must be returned unused with any box seals unbroken and in the original packaging in the condition as supplied, not in any way soiled or damaged within 30 days of receipt. You must pay for the cost of the return, it should be sent by recorded delivery or special delivery fully insured and you should keep your receipt as proof of postage. We will not accept returns in the following cases:
1. The item has been used (unless there is a provable quality issue)
2. The item has been proven to be deliberately damaged
3. The item is unwanted – we will only refund this if the item meets the criteria set out above i.e. has not been used with any box seals unbroken and in the original packaging in the condition as supplied, not in any way soiled or damaged within 30 days of receipt and has not been personalised.
All refunds will be issued by cameraland.co.uk. In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.
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