Delivery Information 

In Cardiff? Order online and pick up from the store for free. Our normal opening hours for collection of goods are Monday to Saturday 9am-5.30pm and Sunday 11am- 4pm. For Bank Holidays contact us or see our homepage.

We will endeavour to deliver goods within the times stated, but goods are subject to availability and delay in delivery times is sometimes outside our control. If you require a next day delivery, there is a cut off point of 2pm Monday - Friday. Orders placed after this will be dispatched on the following working day. Working days are classed as Monday to Friday. Any dates we specify for delivery are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivery.

Postage charges are as detailed on the order page, however our couriers do make extra charges for certain areas (Northern Ireland, Northern Scotland, Highlands & Islands etc.) we will always inform should the delivery charge be more than specified.

Orders placed and paid for using a finance agreement through V12 Retail Finance cannot be shipped to an alternate address and will only be dispatched to the billing (finance agreement) address, regardless of whether you choose an alternate delivery address when placing your order. We will always endeavour to contact you to remind you of this before dispatching your parcel, but if we cannot contact you your parcel will be dispatched to your billing address so as not to delay your receipt of the goods.

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